About General Rooter
When you call General Rooter, you know you will always get the best customer service. Professionalism, integrity, honesty, and pride in our workmanship are things our General Rooter drain technicians provide every customer every time. General Rooter's drain technicians know you must have your drain lines working properly and quickly. Our drain cleaners provide sewer and drain cleaning services to both homes and businesses in the Minneapolis - St Paul Metro area and in Southern Minnesota
We also provide hydro jetting and pipe inspections. General Rooter residential sewer and drain cleaning cover all the drains in your home. Main Sewer Lines, Bathroom Sinks, Toilets, Showers, Bathtubs, Floor Drains, Laundry Tubs, and Garbage Disposals, to name a few.
We take Customer Service seriously!
Because customer service is the cornerstone of our business, we take time with our customers to help them understand the problem, make a recommendation, and resolve the sewer or drain problems if it is within our scope of expertise. If not, we will make a recommendation of another expert that we have worked with and trust.
We provide friendly customer service from when you make the call to when our drain technician completes the service call at your home or business. When calling to schedule an appointment, we will work our best to schedule a timely appointment for you. Please keep in mind during rainy periods, frigid weather, and other times we can experience high volume.
Note that we will prioritize service if you have sewage backing up in your home.
A Company you can Trust
General Rooter Sewer & Drain Cleaning was built on honesty and integrity, which is the cornerstone of success for all our employees. We want you to know that working with us is a safe company that you can trust and feel good about referring your family and friends to us.
Our Senior Technician, Rob Reynolds, our organization's founder, has trained our service technicians.
We Love to Educate our Customers!
We pride ourselves on the education department. We want to provide our customers with knowledge to make an educated decision when using our services. Because we’ve been in the business for some time, we’ve formed solid working relationships with other experts. When we have an issue outside our expertise, we can recommend someone we know and trust to our clients. We call those working relationships for the benefit of our customers we are always meeting and working with other experts to add value to your experience with General Rooter.
We are Professionals.
Our vehicles are marked with signage, so it’s easy to identify when one of our Service Technicians arrive – along with Company Shirts and business cards for identification. Our company work vehicles are outfitted with the majority of equipment necessary for most services offered. When you schedule an appointment, we’ll send you a confirmation email with a link to our client hub. Our technicians will send a text notification informing you that they are en route to your home. Our technicians will provide customers with detailed (if possible) descriptions of services and issues in the receipt that we email directly to you. If you have a sewer camera inspection, you can expect a detailed report along with a digital copy/link of the actual video to be emailed to you either the same or the following day.